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File a Shipping Protection claim

Lost or damaged package? If your order had Shipping Protection, tell us what happened and we'll make it right. Claims can be filed up to 14 days after delivery. Orders without Shipping Protection are not eligible for a replacement or refund.

It's in your order confirmation email.

What happened?

Anything that helps: where it was left, what's damaged, what's missing.

Up to 5 photos (10MB each): the box, the damage, or where it should have been delivered.

All claims and claim amounts are subject to approval based on sufficient documentation and evidence.


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